Comments on: Complaint Letter to Maybank Singapore – Bad Customer Service

By: Subaru-Man

Subaru-Man — Thu, 23 Jul 2009 13:34:17 +0000

Nice, thanks
Cool article

By: KonstantinMiller

KonstantinMiller — Mon, 06 Jul 2009 17:27:12 +0000

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By: Pablo

Pablo — Mon, 25 Aug 2008 14:21:54 +0000

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By: XiangGong

XiangGong — Wed, 25 Jun 2008 07:10:21 +0000

Another nice customer service officer A***e called back around 2pm with apologies and addressed the 3 items I brought up.

1) The delay of home loan offer letter to my lawyer. She apologized and find out the delay is due to late submission on Pamela.

2) Credit card application mix up. She apologized again and acknowledged on the lapse on their end on Supplementary card application. And promised to process the Subaru Sup card immediately.

3) Joint account application. She mention the account is ready and available to collect the ATM cards from any branch. I did not probe further on how come we did not know this. I believe most likely they create this today after I complaint.

At the end of the call, she offered some token to me, either 4 movies passes or shopping voucher. I opt for the shopping voucher as we seldom go to cinema nowadays.

I repeated how hard to contact Pamela and she never call us back as she promised. She mentioned have been feedback to her immediate boss.

We really give many chance to Pamela before trigger this complaint. As long as all the items resolved as it should be, I will drop this post and move on.

Ok. That’s all for this episode.
The moral of this story especially for the service line team…
Please notice any dissatisfaction of your customer earlier and address with effective actions. No point in keep giving excuses and never follow up promptly. The worse is disappear without notice in this case. This create unhappy customer. And may turn the whole company in damage control mode.

With prompt follow up and action will save everybody’s time and resources.

By: XiangGong

XiangGong — Tue, 24 Jun 2008 15:47:05 +0000

One of the Maybank staff called me after 1 hour and still want me to wait for the investigation.
Yet not able to address my issue.
I insisted the person must give me an update by Thursday.

Auto reply from Maybank
Dear Mr Ng

Thank you for your email to Maybank.

Please accept our apologies for the unpleasant experience that you have
encountered.

We are currently looking into this matter and we would appreciate it if
you could allow us some time to investigate. The relevant department
will revert back to you upon the completion of their investigations.

Once again, we apologise for any inconvenience caused and we thank you
for your patience.

Should you have any further query, please feel free to contact our
Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) (local)
or (65) 6533 5229 (overseas).

Yours sincerely,
For Maybank